Terms and Conditions
Welcome to Tripzwiser! Before you use our services, please take a moment to read through these terms and conditions. They’re designed to keep things clear and fair for everyone. By using our website or booking with us, you’re agreeing to follow these terms. If you don’t agree, please don’t use our site.
Prohibited Uses
Our website is built to help you book air travel easily and fairly. To keep things above board, we don’t allow the following:
- Using the site for anything illegal or fraudulent.
- Trying to harm, damage, or mess with anyone through the site.
- Using the site for business or commercial purposes beyond personal travel.
- Sending or sharing spam, unauthorized ads, or promotional material.
- Any actions that go against these terms.
Pricing
All prices on our website can change without notice. The price you see is only locked in once your booking is complete and tickets are issued. Airlines and other travel providers may adjust prices at any time.
If a price increases after you’ve made a reservation but before it’s finalized, we’ll let you know. Once your booking is confirmed, no price hikes will affect it.
All bookings are non-refundable unless stated otherwise. If you need to cancel, contact us, and we’ll do our best to help. Cancellations, if allowed, may come with fees.
For U.S. bookings, even non-refundable tickets can be canceled by midnight on the same day, subject to our cancellation fees. However, Basic Economy and promotional tickets are non-cancelable and non-refundable.
Changes to bookings, if permitted, come with fees: $35 per passenger for domestic flights, $50 for USA-Canada flights, and $75 for other flights. Additional charges from airlines or other providers may also apply. Name changes aren’t allowed—any corrections require canceling the original booking (if allowed) and rebooking at the current rate, which may include penalties.
Tickets must be used in the order of flight segments on the dates shown. Misusing a ticket may void it and cancel your trip. All prices are in U.S. dollars.
Payment and Flight Confirmation
Some banks or credit card companies charge fees for international transactions, which may show up as foreign transaction fees on your statement. If you book from outside the U.S. with a U.S. credit card, your bank might convert the payment to your local currency and add a fee. Contact your bank for details on these fees or exchange rates.
Booking from outside the U.S. may count as an international transaction, as we may pass payments to international suppliers. After booking, you’ll receive a “Booking Notification” email with a confirmation number. This doesn’t mean your ticket is issued—fares can still change until ticketing is complete. Once issued, you’ll get an electronic ticket.
We recommend confirming your flight with the airline 24 hours before departure for domestic flights and 72 hours for international ones.
Cancellations or Changes by Airlines
Airlines may change flight times or, in rare cases, cancel flights for operational reasons. While we’re not responsible for these changes, we’ll do our best to assist. If an airline cancels your flight, your options depend on their policies, which may include:
- A new flight with the same airline at no extra cost.
- Re-routing on another airline at no extra cost.
- A credit or voucher for future travel.
For schedule changes before your trip, we’ll let you know if your ticket needs reissuing. We’re not responsible for changes during travel.
General
If any part of these terms is found invalid by a court, the rest of the terms will still apply. Headings are for reference only. If we don’t act on a violation of these terms, it doesn’t mean we waive our right to act later. The term “website” includes emails or other content we send through or from our site.
Governing Law
Any legal disputes about these terms or your use of our website will be handled in a jurisdiction and venue we choose.
Site Usage and Booking
You must be 18 or older to use our website and services. If you’re booking for someone else, it’s your job to make sure they understand these terms. You’re responsible for bookings made under your direction. You can upload content to our site, but it must follow our rules and all applicable laws.
Booking Policy
Prices include all government taxes. If a fare increases due to errors like server issues or payment problems, we may cancel the ticket and charge cancellation fees. You’ll need to pay any fare difference after we contact you. Full payment is required before we confirm your booking.
For infant tickets, the child must be under 2 years old with valid proof of age. If they’re 24 months or older, they need a separate child booking. An adult (18+) must accompany infants during check-in. All tickets follow the airline’s or supplier’s terms.
Booking Confirmation
After booking, you’ll get a confirmation email with your booking number, marking the start of your agreement with us and the travel supplier. Check the details carefully, as errors in the supplier’s system can happen. For special requests (like meals or accessibility needs), the supplier will try to accommodate, but it’s not guaranteed.
Booking Changes
Changes to bookings, if allowed, follow airline rules and may incur fees that vary by flight and booking class. Changes must be made at least 72 hours before departure, but check with our customer support for exact details, as airline policies differ.
Cancellations and Exchanges
Most tickets are non-refundable. If cancellation is allowed, you may get a credit for future travel with the same airline, but credits have expiration dates set by the airline. Contact our customer service to check restrictions. Cancellations must happen before the flight departs, or they may not be processed.
Refunds are only possible if:
- You request a cancellation and the fare rules allow it.
- You’re not a “no-show” (most no-show bookings don’t qualify for refunds).
- We secure a waiver from the supplier.
Refunds take time—usually 60-90 days—depending on the supplier. We’ll notify you when we receive your request, but this doesn’t guarantee a refund. If approved, suppliers often charge penalties, and we add a post-ticketing service fee. If the supplier denies the refund, we’ll refund our service fee but not the original booking fee.
Payment Policy
All prices are in U.S. dollars. We may split payments into two transactions (base fare and taxes), but the total will match what we quoted. Once payment is received, your ticket is guaranteed. If payment fails, we’ll notify you within 24 hours. If your credit card is declined, we won’t process the booking.
Visa and Entry Requirements
You’re responsible for checking visa and entry requirements for your destination or transit countries. Visit government websites or consulates for reliable info. We’re not responsible if you’re denied entry due to missing documents. Any info our staff provides must be verified with authorities.
Credit Card Declines
If your credit card is declined, we’ll try to notify you within 72 hours. Declined transactions won’t be processed, and we can’t guarantee the fare or booking details. If the fare changes, we’ll offer alternatives or let you cancel.
