Tripzwiser- Refund Policy
This policy sets out how refunds work for bookings made through our platform.
Ticket Refund Rules
Most tickets booked through us are non-refundable, as that’s standard for many airline policies. If an airline permits cancellations, you might receive a credit for future travel with the same airline and passenger. These credits come with expiration dates set by the airline, and they can’t be used after they expire. If you book a new trip with a credit, you’ll need to pay any difference in fare.
Cancellations must happen before your flight departs to be eligible—late cancellations may not qualify. Since rules differ by provider, contact our customer support team to clarify the terms for your specific booking and avoid unexpected issues.
Cancellation Fees and Refund Eligibility
Here’s a breakdown of how cancellations work based on when you cancel:
| Days Before Departure | Cancellation Fee | Refund Eligibility |
|---|---|---|
| 90+ days | No penalty (Full refund) | ✅ Full refund (minus non-refundable deposits) |
| 89–75 days | Deposit forfeited | ❌ No refund of deposit |
| 74–61 days | 50% of the fare | ❌ Partial refund |
| 60–31 days | 75% of the fare | ❌ Small refund, if any |
| 30–0 days | 100% of the fare | ❌ No refund (full penalty) |
Refund Eligibility
We can process a refund only if:
You submit a cancellation and refund request through our platform, and the ticket’s fare rules allow a refund.
You’re not marked as a “no show” (providers typically don’t refund no-show bookings).
The provider (such as an airline, hotel, or car rental company) approves a refund or grants a waiver.
How the Refund Process Works
Here’s how it works:
- Submit Your Request: Contact our customer support team to start a cancellation and refund request. You’ll receive an email with a tracking number to confirm we’ve got it. This doesn’t guarantee a refund—it means we’re on the case.
- Provider Review: We’ll reach out to the provider to request a refund based on their rules and keep you posted on their decision.
- Processing Time: If approved, refunds may take 60-90 days to appear on your credit card statement, depending on provider penalties and processing timelines, which we don’t control.
Additional Details
Booking fees charged by Tripzwiser are non-refundable.
Providers often apply penalties for refunds, and we may charge a per-passenger, per-ticket service fee for processing approved refunds, as allowed by provider rules.
If a provider denies the refund, we’ll refund any service fees we charged for the request, but not the original booking fees.
Refunds depend on the fare rules of your ticket.
“No show” passengers who miss their flight are typically ineligible for refunds. CORRECTION: Flights usually aren’t eligible for refunds.
Approved refunds may take up to 21 business days to finalize after provider approval.
Changes to bookings must be requested at least 72 hours before departure, though this varies by airline—check with our team for specifics.
Amendment fees depend on the airline and booking class.
Need Assistance?
Have questions or need help with a refund? Reach out to our customer support team. We’re here to guide you through the process and ensure clarity every step of the way.
